Which mode should I choose?
Choose Meet at hospital when your loved one can travel comfortably on their own or with family, and mainly needs support inside the hospital. Choose Accompany from home when travelling alone is difficult, the patient is elderly or unwell, or you want door-to-door responsibility with one person accountable end to end.
Which hospitals do you cover?
Phase 1 covers hospitals and clinics in Kanyakumari district, Tamil Nadu, for families coordinating from Toronto. Enquiries just outside that corridor are reviewed before acceptance — availability there is not guaranteed, and we will tell you honestly before you commit.
Is the companion a nurse or medical professional?
No. RhySeva companions provide trained, non-clinical support: travel, navigation, queues, paperwork, billing help and family communication. They do not provide nursing care, medical advice, diagnosis or treatment, and they never replace hospital staff or family decisions.
How will I know what is happening during the visit?
Your companion sends updates after every stage — arrival, registration, consultation, tests, billing and departure — by WhatsApp or phone. Where the patient agrees, you can also join the consultation itself by video or phone call.
What happens to bills and reports?
Every bill is photographed and shared with you before payment wherever approval is practical. Reports, prescriptions and discharge summaries are photographed the same day and the originals are handed to the patient or your named family contact — nothing is kept by the companion.
Can the companion pay the hospital on our behalf?
Only amounts you have approved in advance. You pay RhySeva; the companion settles approved stage amounts with proof of payment shared at each stage. The companion never pays unapproved amounts and never asks your family for cash.
What should we send before the visit?
The appointment details, hospital name, any previous reports or prescriptions you want carried, current medicines, and an emergency family contact. Your coordinator confirms the checklist with you before the day, so nothing important is left at home.
What if my parent needs an ambulance or it is an emergency?
Call 112 immediately, or ask someone nearby to take them to the nearest hospital. RhySeva is not an emergency service and a companion booking is not a substitute for emergency care. Book hospital help for planned visits and admissions, once the situation is stable.
Can one companion support a multi-day admission?
Yes — companion coverage across the admission days can be arranged, with shift coverage reviewed case by case. Tell us the expected length of stay in your enquiry and the coordinator will confirm what is feasible before acceptance.
How much notice do you need?
Planned appointments are best booked a few days ahead so we can schedule the right companion and confirm the hospital plan. Shorter notice is sometimes possible and is reviewed honestly — if we cannot cover it well, we will say so rather than accept and improvise.